Shipping Policy
Marketplacehelpers provides reliable, efficient shipping for physical products ordered through our platform across the United States. This Shipping Policy details our order preparation windows, carrier delivery estimates, shipping fees, and fulfillment procedures. We work diligently to ensure your orders are processed accurately and delivered securely.
Delivery Times & Carriers
Once dispatched from our warehouse, domestic transit takes approximately 2-6 business days after dispatch to arrive at your shipping destination. We partner with reliable regional and national carriers including USPS, UPS, and FedEx to ensure prompt delivery. Estimated transit windows are determined by the delivery carrier and may vary based on weather conditions or remote delivery locations.
Shipping Costs
Shipping fees are calculated at checkout based on destination, package dimensions, and shipment weight. We offer free delivery above 99 in the store currency for qualified domestic orders. All applicable freight rates, handling fees, and taxes are itemized on the final checkout screen prior to payment authorization.
Order Tracking
A tracking number is issued via automated email notification as soon as your shipment is scanned into the carrier network. You can follow your parcel transit status in real time through the carrier tracking portal. If your tracking status does not update after 48 business hours, please reach out to our support team for assistance.
Customs, Duties & Taxes
For any cross-border shipments originating from or delivered outside the United States, the recipient is responsible for all import duties, taxes, and customs clearance fees. These charges are assessed by local border authorities and are entirely independent of our shipping charges. Delays caused by customs clearance procedures are beyond our control and may extend delivery timelines.
Delivery Restrictions
We currently do not ship physical products to APO/FPO military addresses, PO boxes, or selected remote territories where standard parcel logistics cannot be guaranteed. Hazardous materials or oversized commercial goods may be subject to additional transport limitations. Any items marked as preorder or backordered will be clearly flagged on the product page along with expected dispatch dates.
Lost, Delayed or Damaged Shipments
Any issue regarding lost, delayed, or damaged shipments must be reported to our customer service team within 14 days from delivery or scheduled transit completion. Customers must provide order numbers, tracking details, and clear photographic evidence of damaged parcels or packaging. Upon carrier verification, we will promptly issue a replacement shipment or a complete refund to your original payment method.
Order Processing
Standard order preparation requires 1-2 business days to verify inventory, complete quality control, and prepare packaging prior to carrier handoff. Orders submitted on weekends or federal holidays will begin processing on the following business day. Processing times may experience slight delays during high-volume retail periods, verification reviews, or customized order staging.